Regional Retail Bank Simplifies Deposit Compliance with RE:Agent
Regional retail bank eliminates costly deposit compliance errors and streamlines operations by empowering frontline staff with AI-powered, real-time policy guidance from RE:Agent.
The Challenge
The Bank was grappling with inconsistent deposit compliance due to a shortage of experienced staff and frequent misinterpretation of complex regulatory requirements. Less experienced tellers struggled to determine the correct, required actions—especially in scenarios involving the Bank Secrecy Act (BSA). This led to delays, errors, and elevated regulatory risks. A misalignment between internal policies and federal requirements further complicated the Bank’s oversight and accountability.
The Solution
To close the knowledge gap and reduce risk exposure, the Bank implemented RE:Agent, Rational Exponent’s AI-powered platform that embeds adaptive regulatory guidance into daily workflows and automates policy enforcement to reduce overhead and errors. Designed to provide natural language, context-aware assistance, RE:Agent enabled tellers to ask everyday questions in real-time—like “Do I need to file a report for this deposit?”—and receive immediate, actionable direction that aligned with both internal policy and BSA regulations.
RE:Agent Delivered
- Context-Aware Policy Consultation: Tailored responses based on each user’s role and query.
- Natural Language Interface: Let tellers interact with policy using everyday language.
- Policy-Regulation Reconciliation: Flagged discrepancies between internal guidelines and federal requirements.
- Clear, Actionable Guidance: Translated complex rules into step-by-step instructions.
- Audit-Ready Logging: Captured every interaction for compliance review and continuous improvement.
Strategic Impact
RE:Agent turned compliance from a training bottleneck into a frontline enabler. By giving staff instant access to expert-level clarity, the Bank increased processing speed, reduced errors, and improved regulatory posture—without increasing headcount. The platform’s ease of use and minimal training requirements allowed for seamless adoption and immediate value.
Results
- Reduced Processing Delays: Teller questions answered in real time.
- Fewer Compliance Errors: Accurate, role-specific instructions minimized mistakes.
- Improved Customer Experience: Faster, more confident service delivery.
- Regulatory Assurance: Internal policies aligned with BSA, reducing audit risk.
- Operational Uplift: Less experienced staff can handle compliance-sensitive transactions with confidence.
RE:Agent empowered the Bank’s frontline teams to get compliance right the first time—and every time. For compliance leaders seeking smarter, more scalable oversight without added complexity, RE:Agent offers a simple but transformative solution.